Superbet Terms & Conditions — Complete Rules for the Bangladesh Betting Platform

1 General Provisions

Superbet (hereinafter referred to as the "Platform" or "we") is an online Sports Betting and gaming service provider. These Terms & Conditions form a legally binding agreement between Superbet and the user (hereinafter "you" or "member").

By using Superbet's website, mobile app, or any of our other services, you automatically agree to these Terms & Conditions. If you do not agree with any of the terms, please refrain from using the platform.

We reserve the right to modify these Terms & Conditions at any time. Any changes will be notified on the website. Continued use of the platform after such changes constitutes acceptance of the updated terms.

1.1 Scope of Application

These Terms & Conditions apply to all Superbet services — Sports Betting, Live Casino, virtual games, e-sports, and all other gaming categories. Separate terms may apply to specific promotions or bonuses, and will be stated on the relevant promotion page.

2 Account Registration

To use Superbet's services, you need to create a personal account. It is your responsibility to ensure that all information provided during registration is accurate, complete, and kept up to date.

2.1 Eligibility Requirements

• You must be at least 18 years Must be.
• You must register under your real identity.
• Each individual may only create one account.
• Registration and use from countries where online betting is prohibited by law is not permitted.
• Superbet employees and their immediate family members are not eligible to register.

2.2 Identity Verification (KYC)

Superbet may request identity verification at any time. Typically, one of the following documents is required:

Document Type	Eligibility	Comments
National ID Card (NID)	✔ Accepted	Both sides required
Passport	✔ Accepted	Biometric Page Photo
Driving License	✔ Accepted	Expired ones will not be accepted
Birth Certificate	✘ Not Acceptable	Insufficient proof of age

Withdrawals may be temporarily held until verification is complete. Superbet reserves the right to close an account if verification fails.

2.3 Account Security

Keeping your login credentials (username and password) confidential is entirely your responsibility. You must not allow anyone else to access your account. If you suspect any unauthorized access, please notify our support team immediately.

3 Betting Rules

All bets on Superbet are processed electronically. Once a bet is confirmed, it cannot be changed or cancelled — so please verify all details before placing your bet.

3.1 Bet Acceptance & Rejection

Superbet reserves the right to accept or reject any bet. A bet may be considered void in the following circumstances:

• If an event is cancelled or postponed.
• If incorrect odds are displayed due to a technical error.
• If evidence of match fixing or fraudulent activity is found.
• If a bet violates platform rules.

3.2 Live Betting Rules

Odds change rapidly during live betting. If odds shift after a bet is submitted, the bet will be accepted at the new odds — unless the auto-accept setting is enabled at that time. Superbet is not responsible for missed bets due to internet disconnection during a live match.

3.3 Maximum Win Limit

The maximum win per bet is subject to defined limits, which may vary by event type and market. In special cases, the limit may be adjusted in consultation with the user.

4 Bonuses & Promotions

Superbet offers a range of bonuses and promotions. Each bonus has its own specific terms. By claiming a bonus, you agree to the applicable bonus terms.

4.1 Welcome Bonus

New members will receive a welcome bonus on their first deposit. To qualify for the welcome bonus:

• The first deposit must be made within 7 days of account creation.
• The minimum deposit amount must be met.
• A promo code may be required to activate a bonus.
• The bonus amount must meet the required wagering within 30 days.

4.2 Reload & Cashback Bonuses

Regular members receive weekly and monthly reload bonuses and cashback offers. These are typically tied to specific dates or events. To view current offers, Bonus Page Visit.

4.3 Bonus Abuse Policy

Any attempt to abuse the bonus system — whether through multiple accounts or other methods — will result in cancellation of all bonuses and suspension of the account. Superbet reserves the right to make the final decision on all bonus-related matters.

5 Deposits & Withdrawals

Superbet supports a range of payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. All transactions are processed in Bangladeshi Taka (BDT).

5.1 Deposit Policy

• Deposits are usually credited to your account instantly.
• Bank transfers may take 1–3 business days.
• The minimum deposit amount varies depending on the payment method.
• Only payment methods registered in your own name may be used.

5.2 Withdrawal Policy

• Withdrawal requests are typically processed within 12–24 hours.
• Withdrawals may be delayed if verification has not been completed.
• Withdrawals must be made using the same method as the original deposit.
• Additional verification may be required for suspicious activity.
• A maximum daily withdrawal limit applies, which varies based on your account level.

5.3 Transaction Cancellation

A submitted withdrawal request can be cancelled before processing begins. Once processing has started, it cannot be cancelled. Superbet reserves the right to hold any transaction if fraud or money laundering is suspected.

6 Prohibited activities

The following activities are strictly prohibited on the Superbet platform. Violations may result in account suspension, balance forfeiture, and legal action where necessary:

• Creating or operating multiple accounts.
• Registering using a false identity or someone else's personal information.
• Using betting software, bots, or automated scripts.
• Exploiting system vulnerabilities or errors.
• Selling or transferring your account.
• Money laundering or transactions involving illicit funds.
• Match fixing or suspicious betting patterns.
• Unauthorized access to or hacking of the platform's systems.

7 Account Closure & Suspension

Superbet reserves the right to suspend or close any account at any time and for any reason, particularly in the following cases:

• If evidence of a breach of terms is found.
• If identity verification fails or false information is provided.
• Extended period of inactivity (typically 12 months).
• At the member's own request.

7.1 Voluntary Account Closure

You may request account closure at any time. Please withdraw any remaining balance before submitting the request. To reactivate a closed account, contact our support team.

8 Responsible Gaming

Superbet is firmly committed to responsible gaming. Betting is a form of entertainment — it should never be treated as a primary source of income. We want all our members to enjoy the platform in a safe and enjoyable way.

8.1 Limit-Setting Tools

You can set the following limits yourself:

• Deposit Limit: Daily, weekly, or monthly.
• Bet Limit: Maximum stake allowed per bet.
• Session Time Limit: Maximum continuous play duration allowed.
• Loss Limit: Automatic break upon reaching a defined loss limit.

For more information on responsible gaming, visit our Responsible Gaming Page View.

9 Privacy & Data Protection

The protection of your personal data is of the utmost importance to us. Information collected during registration and platform use is used solely for the purpose of providing our services.

Superbet never sells your personal information to third parties. However, we may be required to share data in response to legal obligations or requests from regulatory authorities. For full details on our data protection practices, Privacy Policy page Available.

10 Changes, Disputes & Governing Law

10.1 Changes to Terms

Superbet reserves the right to modify, amend, or update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-platform notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

10.2 Dispute Resolution

For any disputes or complaints, please contact our support team first — support@superbet-baji.com. We aim to respond within 48 hours. If the matter cannot be resolved through support, it will be referred to neutral mediation for settlement.

10.3 Limitation of Liability

Superbet is not liable for losses caused by technical errors, internet disruptions, or third-party issues. However, compensation will be provided for direct losses resulting from errors within our own system.