Superbet Privacy Policy — Your Data Is Safe With Us

1 Introduction

Superbet (hereinafter referred to as "we", "us", or "the platform") treats your privacy with the utmost importance. When you use our website or app, certain information is collected to help us provide you with a better experience.

This Privacy Policy clearly sets out what data we collect, why we collect it, how it is used, and what rights you have over your information. Our commitment is to full transparency — no hidden details, no vague language.

By registering on or using Superbet, you confirm that you have read and accepted this Privacy Policy. If you have any questions, please contact our support team.

2 What information we collect

Superbet collects information in several ways. Details are outlined below:

2.1 Information You Provide Directly

Information you provide directly, such as:

• Registration Details: Name, email, phone number, date of birth, and address.
• Identity Verification Documents: NID, passport, or driving licence details.
• Payment Information: Mobile banking number or bank account details.
• Contact Information: What you write in support chat or via email.

2.2 Automatically Collected Information

The following data is collected automatically when you use the platform:

• IP address and device type.
• Browser type and language settings.
• Time and frequency of page visits.
• Betting and gaming activity logs.
• Data collected through cookies and tracking technologies.

Type of information	How we collect information	Purpose
Identity Information	Registration Form	KYC Verification, Account Management
Payment Information	Deposit/Withdrawal Form	Transaction Processing
Device Information	Automatic Logging	Security & fraud prevention
Usage Patterns	Cookies & Analytics	Service Improvement & Personalization
Communication Records	Support Chat/Email	Troubleshooting & Quality Control

3 How your information is used

Superbet uses your data only for specific, legitimate purposes. No information is used beyond what is necessary.

3.1 Service Delivery & Operations

• Creating, verifying, and managing accounts.
• Processing deposits and withdrawals.
• Providing betting and gaming services.
• Providing bonuses and rewards.
• Providing customer service and support.

3.2 Security & Compliance

• Preventing fraud and money laundering.
• Age verification to prevent access by minors.
• Complying with legal obligations and regulatory guidelines.
• Detecting and investigating suspicious activity.

3.3 Service Improvement

• Analyzing user experience to improve the platform.
• Developing new features and services.
• Personalizing relevant bonuses and offers.

4 Who we share your information with

Superbet does not sell your data to third parties. However, there are specific circumstances in which sharing information may be necessary:

4.1 Service providers

Trusted third parties assist with platform operations, including:

• Payment processors: To complete transactions.
• KYC Services: For identity verification purposes.
• Cloud Hosting: For secure data storage.
• Analytics Providers: For service improvement.

These service providers operate under strict confidentiality agreements and may not use your information beyond the specified purpose.

4.2 Legal Obligations

Information may be disclosed to legal authorities in the following cases:

• Upon receipt of a court order or subpoena.
• For investigations by government regulatory authorities.
• For investigations into money laundering or fraud.
• For national security requirements.

5 Cookie Policy

Superbet uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Remembers your language preferences and settings.
• Analytics cookies: Analyses usage patterns to improve our services.
• Marketing Cookies: Helps show you relevant ads and offers.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features. Analytics and marketing cookies can be turned off without impacting general use.

6 Data retention and deletion

Superbet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

Type of information	Retention Period	Reason
Account information	5 years after account closure	Legal obligations
Transaction records	7 Years	Financial regulatory authority guidelines
KYC documents	5 Years	Anti-Money Laundering Laws
Communication Logs	2 Years	Dispute Resolution
Web Logs	1 year	Security analysis

Once the retention period expires, data is securely deleted or anonymized. Users may also request early deletion of specific data, provided it does not conflict with legal obligations.

7 Your Rights

Every Superbet user holds a number of rights over their personal data. We respect these rights and are committed to upholding them.

To exercise these rights, please contact us: support@superbet-baji.com। We will respond within 30 days.

8 Child Protection Policy

Superbet is strictly prohibited for minors. We do not knowingly collect or store information from anyone under the age of 18.

Age verification is mandatory at registration. If a minor has created an account by any means and this comes to our attention, the account will be immediately closed and all associated data will be deleted.

If parents suspect their minor child has created an account, they should immediately support@superbet-baji.comto let us know.

9 Security measures

Superbet uses industry-standard security technologies and practices to keep your data safe.

• SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall: A robust firewall system to prevent unauthorized access.
• Two-factor verification: An extra layer of security for account login.
• Regular Security Audits: Penetration testing and vulnerability scanning.
• Access controls: Staff are granted access only to the data they need.
• Data Backup: Regular encrypted backups are maintained.

10 Contact & policy updates

10.1 Policy Changes

Superbet may update this Privacy Policy from time to time. For significant changes, notice will be given via email or on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

10.2 Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please contact us:

• Email: support@superbet-baji.com
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 48 hours